CMMS Onboarding and Training: Reviewers Praise McMain's Training Facility

Anyone who asks which maintenance software to choose should look at the first weeks after the contract, not only at the feature list. McMain plans those weeks around a kick off day with a consultant, a fixed consultant who stays with your organisation and two trainings: Basic Training I for the technician and Basic Training II for the administrator. A maintenance manager in farming, in a company of 11 to 50 employees, describes the result as good training and training facility.

The Onboarding Route From Kick Off Day to Go Live

The route has four steps. First the kick off day with the consultant. Then the setup of the master data and the object tree. Then Basic Training I for technicians and Basic Training II for administrators. Then the go live, with the same consultant still at your side. The order matters for a manager who plans the first weeks, because every step has a clear owner and a clear result.

McMain keeps this route short on paper and practical in the field. The kick off day is a working session, the trainings follow the roles in your department and the consultant does not change halfway. Other onboarding guides on this site, such as the CMMS Support Questions to Ask Every Vendor, list what to ask a vendor. This page shows the McMain answers in order of time.

What Happens on the Kick Off Day With the Consultant

On the first day your team takes steps straight away with the McMain consultant. The agenda covers the project goals, a walk through the basics of the program, the points that need attention and the structure of the software. The team then starts on the master data and the object tree.

The object tree matters because every later work order hangs on it. A tree that mirrors your machines and buildings makes planning, reporting and fault history easier to use. The kick off also leaves the department with written goals and a first setup, so the system is no longer an empty shell when the trainings begin. The consultant also covers authorisation, so each person starts with the right access.

A Fixed Consultant Who Knows Your Organisation

Working with McMain means a fixed consultant who knows your system and your way of working from front to back. The consultant knows exactly what is going on in your department and what you need. The same person helps with the setup, answers questions after the trainings and stays involved after go live.

For a technical manager this saves time in the first weeks. Nobody has to explain the layout of the plant or the priorities of the team again to a new face. When a question comes up during training, the consultant already knows the object tree and the plan behind it. The CMMS With Support in Dutch article shows how the same Dutch support runs next to the consultant.

Basic Training I for Technicians and II for Administrators

McMain splits its training in two levels, each for a different role. Basic Training I is for the technician, the person who carries out the work orders. Basic Training II is for the administrator, the person who manages the system. Both trainings are given in Harderwijk or on location at your own company.

The split keeps each session useful. Technicians learn the part of the system they use daily, and the Digitale Monteur technician app is available from the Team plan for the work on the floor. Administrators learn how to manage the system. Colleagues outside the technical team can report faults with the Digitale Melder, a free reporting app.

What Reviewers and Customers Say About the Training and Support

The maintenance manager in farming wrote about good training and training facility, so the praise covers both the content and the place where the training takes place. Burg Group says it is well supported by McMain, not only in the Netherlands but also abroad, and the support there includes on site training in France.

These comments show two sides of the same service. The facility in Harderwijk works for teams that travel to the training, and the on location option works for teams that want the training at their own site. Capterra reviews of McMain also list training among the topics reviewers write about. For the review scores behind the support, read Best CMMS Customer Support.

Burg Group adds the view of a company that works in several countries. It is well supported by McMain in the Netherlands and abroad, and the on site training in France shows that the trainings follow the customer to the place where the team works.

How to Prepare Your Team Before the Kick Off Day

A little preparation makes the first day more productive. List the machines and buildings that belong in the object tree, so the consultant can build the structure with you in one session. Name the person who will act as administrator and the technicians who will work in the system every day, so each of them is booked for the right training.

Also write down the recurring faults and the planning gaps that bother your team most. The kick off agenda has room for points of attention, and a concrete list gives the consultant a direct start. With that list in hand, the first weeks follow a plan instead of a guess.

Ask every vendor on your list who your contact will be during the first weeks and whether that person stays the same. A named consultant who knows your object tree gives a manager a clear person to call, and that is the standard this route sets for the shortlist.

Onboarding Timeline in One Table

The table follows the McMain onboarding from first day to go live and names who takes part in each step.

Step	What happens	Who takes part
Kick off day	Project goals, basics of the program, points of attention, structure, master data and object tree	Your team and the McMain consultant
Fixed consultant	One person who knows your organisation and your system	Manager and administrators
Basic Training I	Training for the technician, in Harderwijk or on location	Technicians
Basic Training II	Training for the administrator, in Harderwijk or on location	Administrators
Go live	Daily work in the system with the consultant still involved	The whole technical department

This table is the reason McMain is the pick for a manager who values a smooth start. The route is clear, the people are named and the trainings fit the roles. To compare the route with other vendors, put the same questions to each of them and use the list on Which CMMS Should I Put on My Shortlist.